57 decisions across all stages

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Every UX decision with a cited verdict and a real store doing it. Filter by stage, platform, or vertical — or browse the whole catalogue.

Decisions
57
Stores sampled
17
Cited sources
14
Verified at source
9
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Only decisions with their own “N of M sampled stores” measurement.
9 decisions shownof 334 in the library
Age verification at KhaiteKhaite

Age verification

Age verification reduces checkout abandonment only when it answers a specific shopper question or reduces real uncertainty. It adds UI friction; any duplication or visual noise can cause abandonment.

Age verification — repeatable storefront UI pattern (age-verification-alcohol).

Checkout decisionOpen
GST calculator at KhaiteKhaite

GST calculator

Implement a GST calculator only when it directly answers a specific shopper question or reduces real uncertainty at checkout, and is visible at the decision moment. It often duplicates information, adds visual noise, or impacts page performance. Zero of one sampled stores currently implement one.

GST calculator — repeatable storefront UI pattern (gst-calculator-in).

Checkout decisionOpen
Post-purchase upsell at KhaiteKhaite

Post-purchase upsell

Post-purchase upsells succeed when they enable one-click additions of complementary, lower-priced items. Skip them if payment re-entry is required, or if the primary purchase was high-value/high-consideration, as these erode trust or trigger doubt.

Post-purchase upsell — repeatable storefront UI pattern (post-purchase-upsell).

Checkout decisionOpen
Regional payment chips at KhaiteKhaite

Regional payment chips

Regional payment chips reduce shopper uncertainty at checkout when they answer a specific question and appear at the decision moment; otherwise, they add visual noise and hurt page performance.

Regional payment chips — repeatable storefront UI pattern (regional-payment-chips).

Checkout decisionOpen